The United States Postal Service is one of the nation’s most enduring and complex operational ecosystems, moving over 400 million pieces of mail daily to every home and business in America. In this keynote, Postmaster General David Steiner will share how USPS continues to transform its operations to meet the demands of a digital, on-demand economy while maintaining its mandate to serve every citizen.

He will explore how operational excellence, lifecycle thinking, and service quality are at the heart of the USPS transformation, including:

• Modernizing logistics and distribution networks for efficiency and reliability
• Leveraging data and automation to drive service consistency and customer trust
• Maintaining rigorous operational processes that balance scale, speed, and quality
• Building a culture where process discipline fuels innovation and nationwide delivery excellence

Attendees will leave with insights into how a legacy institution can adapt to changing market pressures, preserve its mission, and remain a model for enterprise-scale process management and product/service quality in the modern world.

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