Operational excellence isn’t a slogan—it’s what customers experience when everything just works. In this keynote, Michael Benning will unpack what true excellence looks like beneath the surface: not vanity metrics, but disciplined processes, aligned value streams, and enterprise-wide change control that consistently deliver quality, reliability, and trust.

Drawing from years of hands-on leadership, Michael will show how organizations can move beyond disconnected improvement efforts to create a performance system where process becomes a strategic enabler of excellence.

Attendees will gain a practical blueprint for:

• Embedding quality at the point of decision—not inspection
• Building scalable processes that adapt without breaking
• Aligning teams around value-driven execution
• Measuring performance by impact, not activity

This keynote will leave attendees with a clear understanding that true operational excellence is not a destination—it’s a capability that organizations must develop to compete, scale, and serve with integrity.

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